Pocheon City Operates 'Courtesy Managers' for Civil Complaints Processing

Pocheon City (Mayor Kim Jong-cheon) announced on the 26th that it will designate and operate 'courtesy managers' centered on civil complaints staff at the City Hall Civil Service Division to assist in prompt and accurate civil complaints processing.

Until now, Pocheon City has operated civil complaints information assistants centered on temporary workers to provide civil complaints information and consultation services. Going forward, the city will introduce a courtesy manager system to further enhance professionalism in civil complaints consultation and guidance.

The courtesy manager service involves providing civil complaints information and consultation at the entrance of the Civil Service Division during morning hours when citizen visits are high.

Designated civil servants by day of the week will wear shoulder bands, and citizens with limited mobility such as elderly people and people with disabilities will be accompanied to the relevant department.

Byeon Geung-su, head of the Civil Complaints and Land Division, stated, "Going forward, we will pursue various civil complaints services for citizen satisfaction and realize citizen-engaging civil complaints services through the practice of courteous administration."