Jangan District Implements Customized Civil Service CS Training

Jangan District of Suwon City (District Chief Ra Su-heung) conducted civil service customer service (CS) training for district employees over three days from the 5th to the 7th.

This training improved upon the existing collective training format by organizing employees into small groups of two departments each, with sessions held for one hour after work to increase participation. The training was conducted through lectures by consultant Kwak Si-eun from YesTM Consulting.

Starting from the premise that telephone customer service is the most fundamental process in handling civil complaints, this training specifically explained the basic practices of telephone service that are easily overlooked, with employees directly participating throughout the sessions.

With training conducted in small groups of 30 to 40 employees after work hours, district officials noted that employee participation rates were high and feedback was positive, suggesting the training proved more effective.