Jangan-gu Conducts Customized Public Servant Customer Service Training

Jangan-gu of Suwon City (District Chief Ra Su-heung) conducted customer service training for civil servants over three days, from the 5th to the 7th.

To improve the training method from the conventional large-group format to small-group instruction by pairing two departments at a time and to increase participation rates, the training was held for one hour after work hours, led by Yes TM Consultant instructor Gwak Si-eun.

Starting from the premise that telephone inquiries are the most fundamental process in handling civil complaints, the training specifically explained basic customer service etiquette for phone services that are often overlooked despite being minor details, with employees participating directly in the sessions.

Since the training was conducted in small groups of 30 to 40 people after working hours, the employees' participation rate was high and the response was positive, suggesting that the training's effectiveness has increased, according to district officials.