Suwon City Consolidates Citizen Inquiry Line to 1899-3300

"All citizen inquiry calls for Suwon City are 1899-3300"

The 'Suwon City Human Call Center (1899-3300)' that handles various inquiries and living convenience complaints from Suwon residents will open on the 2nd of next month.

The center, located on the 2nd floor (278㎡) of the Suwon U-City Integrated Center, will have 25 professional counselors providing phone consultations during weekday business hours from 8 a.m. to 8 p.m.

By consolidating the previously scattered inquiry telephone numbers, residents will be able to receive one-stop service for general citizen consultations including culture and tourism information related to Suwon City as well as major citizen inquiry guidance on water and sewerage, taxation, and parking matters.

Additionally, for living convenience complaints that cannot be resolved through simple consultation, a dedicated living complaint response team will dispatch directly to the scene immediately upon receipt and resolve the matter.

The city plans to undergo a pilot operation period and, through various monitoring and consultation statistics and analysis, establish a systematic citizen inquiry consultation system to provide services starting in May.

Previously, the city enacted the 'Ordinance for Installation and Operation of Suwon City Citizen Inquiry Call Center' in December last year and selected KTCS as the private outsourcing agency for the Suwon City Human Call Center counseling staff through a public recruitment in the previous month.

A city official stated, "With the establishment of the Human Call Center, citizen inconveniences such as disconnections during departmental transfers, call forwarding, and repeated explanations of the same content will be reduced, which will improve citizen complaint resolution speed and administrative work efficiency."