Uiwang City Receives Top Grade in '2024 Civil Complaint Service Comprehensive Evaluation' for Second Consecutive Year

[Suwon Ilbo=Reporter Park Chan-hyuk] Uiwang City announced on the 6th that it has been selected as a top-tier agency for the second consecutive year, earning the 'A' grade with the highest score on record in the '2024 Civil Complaint Service Comprehensive Evaluation' jointly administered by the Ministry of Interior and Safety and the Corruption Prevention and Citizens' Rights Commission.

The Civil Complaint Service Comprehensive Evaluation assesses 307 public institutions nationwide across three areas—△civil complaint administrative management foundation △civil complaint administrative activities and △civil complaint processing results—using five evaluation items (△civil complaint administrative strategy and system △civil complaint systems △National Complaint Petition System operation △citizen grievance complaint handling △citizen satisfaction) and 20 indicators, assigning institutions one of five grades (A through E) based on comprehensive scores and rankings.

The city achieved the top 'A' grade and was selected as a top-tier agency by receiving high scores in △overall civil complaint administration △civil complaint system operation △National Complaint Petition System operations △citizen grievance committee operations and satisfaction.

Mayor Kim Sung-je stated, "The selection for the top grade in the Civil Complaint Service Comprehensive Evaluation is the fruit of civil servants' efforts in practicing customized services by carefully listening to citizens' voices." He added, "Going forward, we will continue to improve unreasonable civil complaint systems and provide high-quality civil complaint administrative services that resonate with and satisfy citizens."