'Province Call Center' Opens Today

Gyeonggi Province will establish a "citizen services call center" and begin full operations starting today, the 16th, to handle various civil complaints swiftly and accurately.

A provincial official said on the 15th, "Until now, when residents called the provincial government office, they faced difficulties such as call transfers, repeated questioning, dropped calls, and discourteous service representatives, leaving civil complaints unresolved in a timely manner. The province has decided to set up and operate a call center staffed with professional counselors to resolve matters swiftly and accurately from the residents' perspective."

The call center (031-249-3000) is located near the Maesan-dong Office in Gwonseon-gu, Suwon, and is staffed with 15 professional counselors who will handle various civil complaints from Monday to Friday, 8 a.m. to 7 p.m. For complaints requiring specialized expertise, they will transfer calls to the relevant departments for resolution.

The province selected a private company to operate the call center and conducted professional training for counselors over a two-month period.

Civil matters to be handled at the call center include approximately 300 types of Gyeonggi Province civil complaints including passport matters, and approximately 5,000 types of government and corporate-related complaints. The center also receives reports on various inconveniences such as traffic problems, counterfeit and substandard food items, and cases of budget waste.

The province expects that once the call center is fully operational, residents will be able to resolve their civil complaints with a single phone call, and civil servants will be able to focus more on their work as professional counselors take over consultation duties, thereby improving productivity.