Yongin City Opens Permanent General Citizen Consultation Center on City Hall First Floor

[Suwon Ilbo=Reporter Park No-hun] Yongin City will permanently operate the "General Citizen Consultation Center" on the first floor of City Hall, actively reflecting residents' opinions.

The General Citizen Consultation Center has been operated temporarily by the city since November 2020 to prevent the spread of COVID-19.

The space features 30 tables separated by partitions to allow citizens to receive consultations comfortably, and is equipped with telephones, computers, and multifunction devices necessary for processing citizen requests.

On average, approximately 250 consultations have been conducted daily, and citizen satisfaction has been high due to the ability to receive comfortable consultations without the inconvenience of visiting offices.

In fact, in a satisfaction survey conducted twice last year for the General Citizen Consultation Center, 83% of citizens and 93% of staff expressed satisfaction, and 75% of citizens and 75% of staff agreed to permanent operation.

A city official stated, "Through the operation of the General Citizen Consultation Center, citizens are relieved of the burden of directly visiting relevant departments, and staff are able to respond to citizen requests in a less complex environment, achieving significant improvements in citizen services," and added, "We will continuously address any shortcomings to ensure residents experience no inconvenience in using the service."