Gyeonggi Province 120 Call Center Now Available on KakaoTalk

[Suwon Ilbo=Reporter Park No-hun] "If calls are difficult, ask us on KakaoTalk!"

Starting from the 4th, Gyeonggi Province will launch a KakaoTalk consultation service allowing residents to inquire about various administrative matters through KakaoTalk in addition to the traditional phone-based 120 Gyeonggi Province Call Center.

The province has provided pilot services since October last year and processed a total of 1,928 inquiries (averaging 36 per day) as of December 18.

Gyeonggi Province's KakaoTalk service is available immediately after registering as a 'KakaoTalk Plus Friend.' Users can search for "Gyeonggi Province" in the search bar on their KakaoTalk friends list and add the channel. Once subscription is confirmed, residents can receive major policy promotional materials and the latest policy information and current status updates from Gyeonggi Province.

Additionally, by typing questions related to overall provincial affairs such as administration, welfare, and transportation in the chat window, users can receive answers through conversations with professional consultants.

Beyond simple text, responses will be provided in a mix of images and text organized by topic for easier understanding.

Common reports frequently submitted to the 120 Gyeonggi Province Call Center, such as inconveniences with public transportation, illegal parking, and animal carcasses, can also be reported directly through the service.

A Gyeonggi Province official stated, "The KakaoTalk consultation service will make it easier for residents to use the call center," and added, "Since various text and image consultations that cannot be expressed through voice will now be possible, rapid and accurate responses will be facilitated, and we expect citizen satisfaction with inquiries to increase."