Suwon Improves Public Officials' Work Handover System

[Suwon Ilbo=Reporter Seo Dong-young] Suwon City announced on the 17th that it has improved its work handover and takeover system to prevent work leakages due to personnel transfers by public officials and the resulting inconvenience to citizens.

The new handover and takeover system will be applied starting with the regular personnel transfer announcement on the 20th. The core is 'strengthening work handover and takeover.'

The work handover and takeover, which had been conducted individually in a short timeframe, has been systematized. Within one week before and after the personnel transfer announcement, a 'work handover and takeover week' will be operated to provide ample time to prepare for handover and takeover.

Additionally, the 'On-Nara System' (government's computerized business processing system) will be utilized in work handover and takeover. All personnel transfer recipients must register detailed work status in the On-Nara System, including assigned duties, major work plans (progress status), major accomplishments, reference materials, pending issues, and reference opinions.

Particularly for chronic civil complaints, transferees are required to explain the background of the complaints in detail. To ensure nothing is overlooked during handover and takeover, the supervisors of both the handover and takeover parties are registered as 'witnesses,' and

the work handover party must prepare a 'work handover and takeover checklist' and attach it to the handover and takeover document. The work handover and takeover checklist consists of 24 items across 8 categories including 'work organization,' 'handover and takeover document preparation,' and 'post-handover and takeover management.'

The work handover party must carefully verify whether ▲background knowledge of civil complaints is recorded and conveyed ▲a list and status of non-digitalized documents are created ▲pending matters and handling methods are described in the handover and takeover document, and supplement any deficient parts.

If any negligent work handover and takeover is identified, the audit department can be requested to conduct an investigation to clarify responsibility.

Previously, work handover and takeover typically took place over 1-2 days. Because of this, it took public officials who transferred departments some time to fully understand their new duties.

With the comprehensive improvement of the work handover and takeover system, work handover parties are expected to conduct handovers more thoroughly than before, and public officials who have transferred positions are expected to spend less time understanding their new duties.

A city official stated, "The system improvement will increase public officials' sense of responsibility when conducting work handover and takeover," and added, "We will minimize work leakages due to personnel transfers to prevent inconvenience to citizens."