Suwon Special City Receives 'Highest Grade' in Comprehensive Civil Service Evaluation for Two Consecutive Years from Ministry of Interior and Safety and Anti-Corruption and Civil Rights Commission

[Suwon Ilbo=Reporter Jung Jun-sung] Suwon Special City received the highest grade of 'A' in the 'Comprehensive Civil Service Evaluation 2025' conducted jointly by the Ministry of Interior and Safety and the Anti-Corruption and Civil Rights Commission. The city achieved the distinction of receiving the highest grade for two consecutive years, following its achievement in 2024.

The Ministry of Interior and Safety and the Anti-Corruption and Civil Rights Commission conducted a detailed evaluation of 308 administrative agencies nationwide, assessing civil complaint administrative strategies, civil complaint system operations, National Petition Inquiry and grievance complaint processing, and citizen satisfaction.

The city made efforts to enhance citizen convenience through initiatives such as introducing a 'mobile electronic notification system for resident registration,' operating 'Saebbit Newspaper Go Veterans Come,' and implementing the 'Citizen's Petition Box 100-Day Project.'

Particularly, as the first in Gyeonggi Province, the city made all civil service document issuance fees at unmanned civil service kiosks completely free, excluding real estate registry copies, which garnered positive response. The city received high scores in the 'civil service satisfaction' category through on-site, citizen-centered administration tailored to residents' expectations.

An innovative policy that simultaneously improved civil servant safety standards and quality of civil complaint services also received favorable evaluation. In January 2025, the city became the first local government nationwide to introduce the 'specialized civil complaint response manager' system.

By hiring a specialist manager with 35 years of police experience, the city established a one-stop system providing support from initial mediation to legal action when malicious complaints occur, thereby protecting civil complaint handling staff. The system garnered attention to the extent that benchmarking efforts have followed across the nation.

During 2025, the specialized civil complaint response manager systematically handled 34 cases of unusual complaints, and for these efforts, received the Presidential Award in the 'civil complaint handling staff protection field' at the 'Civil Complaint Administration Development Merit' ceremony organized by the Ministry of Interior and Safety in December of last year.

Meanwhile, the city plans to share excellent civil service cases across all departments with the goal of 'achieving Grade A for three consecutive years,' and will prepare improvement measures for areas requiring supplementation.

Mayor Lee Jae-jun stated, "Achieving the highest grade for two consecutive years is a result created together by public officials who have dedicated themselves steadily in the field and by citizens who have trusted and supported the city administration. We will not stop innovating to protect civil servants from malicious complaints and enable citizens to use administrative services faster and more conveniently."