Suwon Special City Receives Highest Grade for Two Consecutive Years in "2025 Comprehensive Citizen Service Evaluation" by Ministry of Interior and Safety and Anti-Corruption and Civil Rights Commission

[Suwon Ilbo=Reporter Jung Jun-seong] Suwon Special City has received the highest grade of "Class A" in the "2025 Comprehensive Citizen Service Evaluation," a joint assessment conducted by the Ministry of Interior and Safety and the Anti-Corruption and Civil Rights Commission. The city has achieved the highest grade for two consecutive years, following its achievement in 2024.

The Ministry of Interior and Safety and the Anti-Corruption and Civil Rights Commission conducted a comprehensive evaluation of 308 administrative agencies nationwide, assessing citizen complaint administration strategies, citizen complaint system operations, National Petition Inquiry and grievance complaint processing, and citizen satisfaction levels.

The city made efforts to enhance citizen convenience by introducing a "mobile electronic notification system for resident registration," operating the "Saebbit Petition Inquiry Veterans Program," and promoting the "Citizens' Complaint Box 100-Day Project."

In particular, as the first in Gyeonggi Province, the city made document issuance fees free of charge at all unmanned civil document issuance machines, with the exception of real estate registration certificates, receiving strong positive response. The city received high scores in the "citizen satisfaction" category through field-oriented administration tailored to citizens' expectations.

The city's innovative policies that simultaneously enhanced civil servant safety standards and citizen service quality also received positive evaluation. In January 2025, Suwon became the first local government in the nation to introduce the "specialist in handling exceptional civil complaints" system.

The city hired a specialist with 35 years of police experience to provide one-stop support from initial mediation to legal response when malicious complaints occur, protecting civil complaint handling officials. The system has attracted attention across the nation with benchmarking efforts following.

The specialist in handling exceptional civil complaints systematically processed 34 exceptional civil complaints over the course of 2025, and received recognition of merit by winning a Presidential Award in the "civil servant protection sector" at the "Advancement of Citizen Complaint Administration" awards hosted by the Ministry of Interior and Safety in December of last year.

Meanwhile, the city plans to share excellent citizen service cases across all departments with the goal of "achieving Class A grade for three consecutive years," and to develop improvement plans for areas requiring supplementation.

Mayor Lee Jae-joon stated, "Achieving the highest grade for two consecutive years is a result created together by dedicated civil servants in the field and citizens who have trusted and supported the city administration," and added, "We will not stop innovating to protect civil servants from malicious complaints and to enable citizens to access administrative services faster and more conveniently."