Icheon City Introduces Queue Management System at Tax Consultation Office

[Suwon Ilbo = Um In-yong, Reporter] Icheon City began operating a ‘queue management system’ at its tax consultation office on the 14th to alleviate the inconvenience citizens face when obtaining local tax certificates, filing acquisition tax, registration and license tax, and other tax-related matters.

The introduction of this queue management system enables the prediction of waiting times for consultations beyond routine certificate issuance and tax filing, thereby improving inconvenience regarding the order of service and enabling more systematic consultation management, which is expected to enhance work efficiency.

Kim Young-il, Director of the Tax Policy Division, stated, “The tax consultation office is always committed to providing better service to citizens,” and added, “With the introduction of this queue management system, citizens can now receive a waiting number ticket and comfortably wait for their turn to be called without unnecessary stress.”