Pocheon City Implements 'Comprehensive Administrative Observation System'…Leading the Way in Resolving Citizen Inconveniences

Pocheon City (Mayor Kim Jong-cheon) is implementing the 'Comprehensive Administrative Observation System for Civil Servants' to achieve a city of hope where citizens' dreams are realized by swiftly resolving daily inconveniences and preventing safety accidents in advance.

The 'Comprehensive Administrative Observation System' is a service where civil servants observe and register real-time observations from the field using a smartphone app (Comprehensive Administrative Observation System) during commutes or business trips, which are then linked to the internal administrative system for processing by relevant departments. Covering all sectors including roads, traffic, advertisements, and environment, observations are registered directly at the field site and processed by the corresponding department, thereby simplifying reporting procedures, reducing time, and reducing costs.

In the first half of 2017, a total of 16,985 cases were processed, with field-by-field statistics showing 900 cases for roads, 14,797 cases for advertisements, 238 cases for traffic, and 831 cases for environment.

The city is implementing a mandatory registration system for all employees to promote the activation of the Comprehensive Administrative Observation System and is providing incentives to outstanding observation and processing departments during annual performance evaluations of major tasks.

Shim Tae-sik, head of the Construction Division, stated, "We will further invigorate the Comprehensive Administrative Observation System and through active and proactive work handling by staff, we will discover and resolve citizens' inconveniences in advance, thereby increasing citizen satisfaction and making greater efforts in creating a clean and safe urban environment."