Pocheon City Implements 'Comprehensive Administrative Observation System'...Leading Resolution of Citizens' Inconveniences

Pocheon City (Mayor Kim Jong-cheon) is implementing a "Comprehensive Administrative Observation System" for civil servants to swiftly resolve inconveniences in citizens' daily lives and prevent safety accidents in advance, with the goal of realizing a city of hope where citizens' dreams come true.

The "Comprehensive Administrative Observation System" is a service in which civil servants use a smartphone app (Comprehensive Administrative Observation System) to observe and register findings in real-time at field sites during commutes or business trips, which are then linked to the internal administrative system and processed by the relevant departments. Covering all sectors including roads, traffic, advertisements, and environment, observations are registered directly at field sites and processed by relevant departments, resulting in simplified reporting procedures, shortened processing times, and expected budget savings.

The implementation results for the first half of 2017 totaled 16,985 cases, with representative sector-by-sector observation registration results of 900 cases for roads, 14,797 cases for advertisements, 238 cases for traffic, and 831 cases for environment.

The city is implementing mandatory registration for all staff to activate the Comprehensive Administrative Observation System, and provides incentives during annual major task performance evaluations for outstanding observation and processing departments.

Shim Tae-sik, head of the Construction Division, stated, "By activating the Comprehensive Administrative Observation System and enabling employees to actively and proactively address citizens' inconveniences through advance detection and resolution, we will increase citizen satisfaction and commit further to creating a clean and safe urban environment."