Only 2 out of 10 Gyeonggi Residents Aware of Consumer Counseling Number 1372

Gyeonggi Province residents appear to be largely unaware of the Consumer Information Center's telephone number, 1372.

According to a survey conducted by the Gyeonggi Province Consumer Information Center from November last year through February, 1,059 residents including housewives, office workers, and self-employed individuals from Suwon, Bucheon, Yongin, and Gimpo areas showed awareness of the consumer counseling number 1372 at only 19.6%.

Residents responded that they "somewhat know" 1372 at 14.7% and "know well" at 4.9%.

Experience using the consumer counseling center reached only 28.4%, and awareness of the Consumer Protection Act also remained low at 17.4% when combining responses of "somewhat know" and "know well."

In contrast, consumer counseling satisfaction stood at 69.5%, presenting a stark contrast to the 11.9% dissatisfaction rate.

Regarding awareness of consumer-related organizations, the Fair Trade Commission ranked highest at 34.8%, followed by consumer groups and the Korea Consumer Agency at 30.1% respectively, and the Gyeonggi Province Consumer Information Center at 15.3%.

Additionally, concerning regulations on minors' cancellation and cancellation of contract for special transactions, 43.6% correctly answered the age standard for minors as "19 years old," which was relatively high, but only 28.2% of respondents knew about the "14-day" withdrawal period for door-to-door sales.

Moreover, only 26.3% and 24.6% respectively were aware of the 7-day withdrawal period for e-commerce transactions and the 7-day withdrawal period for installment transactions.

An official from the Gyeonggi Province Consumer Information Center said, "We will continue to promote education on consumer-related laws and policies as well as awareness of the center."