Hwaseong Vehicle Registration Office Becomes Smarter

The Hwaseong Vehicle Registration Office announced that beginning January 1st of next year, it will become the first in the nation to introduce and implement a web program that allows anyone to directly calculate their own traffic fines by accessing the homepage.

This year, the Hwaseong Vehicle Registration Office implemented flexible and intensive overdue fine collection measures targeting high-amount and habitual delinquent payers who failed to pay traffic fines directly related to citizens' safety, such as uninsured vehicle operation and vehicles with delayed regular (comprehensive) inspections. As of December, the office has collected approximately 2.5 billion won in accumulated overdue traffic fines. This represents a significant improvement compared to the collection performance of 1.188 billion won for prior year overdue fines through February of this year.

The high collection performance has been greatly aided by the introduction of electronic deposit seizure in May and the operation of SMS text message systems, implemented alongside existing real estate and vehicle substitute seizures, sales debt seizure, and license plate impoundment. This approach achieved the dual effect of not only improving traffic fine collection but also reducing administrative costs.

However, the Vehicle Delinquency Team, which achieved these results, experiences a flood of inquiry calls throughout the day from citizens wanting to confirm their traffic fine amounts. For example, among the call center consultations received by the Hwaseong Call Center, the Vehicle Registration Office handles the most inquiries, with most being traffic fine amount searches that are difficult for professional consultants to handle, so calls are directly transferred to staff members. With this newly constructed inquiry system, both citizens and call center consultants will be able to calculate traffic fines, and various complaints from citizens due to call transfers are expected to be resolved.

Additionally, by accessing through smartphone social media accounts, users can be redirected in real-time through traffic fine content, making the system more accessible than the existing homepage, and traffic fines can be calculated quickly without requiring separate inquiries.

Furthermore, the Hwaseong Vehicle Registration Office plans to implement SNS services along with the homepage redesign. Through Facebook and KakaoTalk, beneficial information and messages regarding vehicle traffic fines will be provided in real-time, moving away from existing one-way promotion and encouragement to gather diverse opinions from citizens and use communication as a mutual dialogue channel. The 1:1 question-and-answer service utilizing KakaoTalk is also the first of its kind nationwide, and expectations are high that it will mark the beginning of a new era of communicative administration.

The Vehicle Delinquency Team stated, "The complete redesign of the homepage and SNS utilization have been constructed to create various search channels so that citizens can easily and quickly obtain the information they need," emphasizing that it will continue to prioritize citizens' perspectives and strengthen administrative services in the future.

Additionally, the Vehicle Registration Office is continuously collecting inconveniences from citizens who have consented to personal data collection, and is committed to minimizing overdue fine occurrences by providing advance guidance on vehicle regular inspections and mandatory insurance.