Suwon's New Light Care and New Light Civil Services Center Shine Through Proactive Administration

[Suwon Ilbo=Reporter Jung Jun-sung] Suwon Special City was selected as the top-ranked basic local government in the "2025 Local Government Comprehensive Proactive Administration Evaluation" conducted by the Ministry of the Interior and Safety and received a presidential award.

Suwon is the only local government selected as the top-ranked basic municipal government for three consecutive years and to receive a presidential award for two consecutive years.

In the outstanding achievements category of the 5th Proactive Administration Achievement Award, Nam Sang-eun, head of Suwon's Innovation Civil Services Division, received an award from the Minister of the Interior and Safety. Head Nam was recognized for his contributions to revitalizing the veteran civil servants system.

The Ministry of the Interior and Safety conducts annual inspections of proactive administration achievements among central and local government agencies and their employees to promote and establish a culture of proactive administration in the civil service, and selects and awards excellent agencies and employees.

The evaluation assessed performance from 2024, and Suwon received the highest score in all evaluation categories, earning selection as a top-performing agency ranked first among basic local governments.

The city submitted the New Light Care policy as a representative case of proactive administration. Suwon New Light Care is an "integrated care service project with Suwon characteristics" in which community members are at the center, identifying neighbors in need of care and resolving care service gaps. It received positive evaluations because any citizen can receive care services support.

Nam Sang-eun, head of the Innovation Civil Services Division and selected as an outstanding achiever in the Proactive Administration Achievement Award, was assigned to the position of department head when New Light Civil Services Center operations began in April 2023, and contributed to establishing a one-stop solution system for complex and chronic civil complaints centered on veteran civil servants.

Veteran team leaders with over 20 years of experience stationed at the New Light Civil Services Center have been smoothly resolving complex and chronic civil complaints that appeared difficult to solve, earning continuous praise from citizens. The "ping-pong civil complaint" problem—which was the biggest complaint from citizens—where civil complaints are transferred between departments, has also been eliminated.

A city official stated, "We are delighted that New Light Care, New Light Civil Services Center, and veteran civil servants—all core policies of the 8th civilian administration in Suwon—have been recognized for their achievements in the proactive administration sector. We will make further efforts to establish a culture of practicing proactive administration so that citizens can feel the changes in the civil service."