Hanam City Selected as Top-Ranked Institution for 4 Consecutive Years in '2024 Comprehensive Civil Service Evaluation' by Ministry of Interior and National Integrity Commission

[Suwon Ilbo=Reporter Eom In-yong] Hanam City achieved the distinguished honor of being selected as a top-ranked institution for the fourth consecutive year in the '2024 Comprehensive Civil Service Evaluation' jointly hosted by the Ministry of Interior and Safety and the National Integrity Commission.

This evaluation comprehensively assessed civil service achievements promoted over one year by 307 institutions nationwide (47 central government agencies, 17 metropolitan education offices, 17 metropolitan local governments, and 226 basic local governments). Hanam City received an 'A' grade, corresponding to the top 10% nationally, and was selected as a top-ranked institution.

Previously, the city was selected as a top-ranked institution in the 2021 and 2022 evaluations, receiving Prime Minister's Commendation for Civil Service Excellence for two consecutive years. Building on this foundation, as a result of systematically managing and continuously improving civil service administration, the city was ranked first among 75 city-level basic local government divisions in the 2023 evaluation for the third consecutive year, earning the honor of receiving the Presidential Commendation for Civil Service Excellence.

This evaluation was conducted through written assessment and on-site inspection across 3 fields (civil service administration management infrastructure, civil service administration activities, civil service processing outcomes) and 5 categories (civil service administration strategy and system, civil service system operation, National Ombudsman civil service processing, grievance civil service processing, and civil service satisfaction).

The city operated various systems including ▲deployment of career civil servants as 'civil service coordinators' overseeing all civil service consultations ▲'civil service team leader consultation system' where team leaders from relevant departments directly provide consultations at the civil service center to resolve complex civil services ▲'civil service promotion team' to smoothly handle pass-the-buck civil services where the responsible department is unclear, significantly raising civil service reliability.

Additionally, ▲expansion of shared administrative information use to reduce required documents ▲efforts to listen to citizen opinions and reflect civil service policies through dialogues with residents, open mayor's offices, mobile mayor's offices, policy monitoring groups, and weekly citizen participation meetings also received high evaluations.

Along with this, citizen satisfaction survey scores in the fields of statutory civil services, National Ombudsman, and grievance civil services rose significantly compared to the previous year, proving that the city's continuous efforts to improve civil service administration are receiving positive evaluations from residents.

Mayor Lee Hyun-jae stated, "The selection as a top-ranked institution in the comprehensive civil service evaluation for four consecutive years is a precious achievement made together with 340,000 Hanam citizens. I deeply appreciate the hard work of civil servants in each field who enabled us to achieve good results every year," and added, "Going forward, I will do my best to continue providing customized civil services that residents can further feel satisfied with and appreciate."