Suwon Introduces 'AI Civil Services Information Robot' for Pilot Operations at City Hall Main Building and Ilwol Arboretum

[Suwon Ilbo = Reporter Jung Joon-sung] Suwon Special City announced on the 18th that it has begun pilot operations of an artificial intelligence (AI) civil services information robot at City Hall Main Building and Ilwol Arboretum.

The AI civil services information robot autonomously navigates to greet visitors, accompanies them, and provides guidance through screens and voice. It can recognize and interpret nine languages including English, Japanese, Chinese, and Spanish, making it available for use by foreign visitors as well.

The robot 'SaiRo (Suwon AI Robot)' positioned in the lobby of City Hall Main Building summons experienced civil servants and guides visitors through necessary administrative procedures. It also accompanies visitors, displays facilities on maps, provides guidance, and promotes city policies in various ways.

The robot 'Ilworli' greets visitors on the first floor of the Ilwol Arboretum Visitor Center. It provides information about exhibitions, exhibition halls, docent services, viewing courses, experience and educational programs, and attractions and dining options near the arboretum.

The city will conduct a pilot operation of the AI civil services information robot until December. After making necessary improvements, it plans to begin full operations from 2025.

A city official stated, "We have been able to provide citizens with better digital administrative services," and added, "We will enhance the quality of digital administrative services by incorporating the latest AI technology."