Suwon Pioneering 'Home Service Program' Reaches 37,289 Households Over 9 Years

[Suwon Ilbo=Reporter Jung Joon-sung] The number of households that have used Suwon City's 'Home Service Program,' first introduced nationally in 2012, has reached 37,289 as of now.

According to the city on the 23rd, since April 2012, the city has been operating the home service program through the 'YES! Life Inconvenience Response Team,' which visits socially vulnerable households and multi-child families to resolve various inconveniences. Over the past 9 years and 3 months, the service has been provided to 37,289 households. This year, 1,836 households have used the service.

Satisfaction among citizens using the service is very high. In June of this year, satisfaction among service users reached 98% (50 respondents).

Households eligible for the service include the socially vulnerable such as basic livelihood security recipients, near-poor households, and low-income seniors living alone, as well as households with four or more children. Citizens can apply for the service by calling the Human Call Center (1899-3300), and professional technicians will visit homes to resolve inconveniences.

The YES! Life Inconvenience Response Team comprises professional technicians in various fields including electrical, electronics, plumbing, small-scale home repairs, interior finishing, and boiler services. Team members visit homes to replace light bulbs, outlets, and aging wiring, and inspect and repair home appliances. They resolve various daily inconveniences including plumbing repairs, air conditioning and boiler inspections, window frame and tile repairs, and interior painting.

Since last year, the city has also provided 'visiting home service,' in which staff recommended by dong administrative welfare centers visit socially vulnerable households to identify and proactively resolve inconveniences.

Additionally, the city offers seasonal customized services: during summer months (June-July), installing screens, charging air conditioning refrigerant, and pest control; during winter months (November-December), boiler inspections and insulation work.

A city official stated, "The home service program has high citizen satisfaction because residents can resolve inconveniences with just one phone call and receive safety inspections as well," and added, "We hope many people will take advantage of this service."