Report Bus Inconveniences in Suwon Through QR Code

[Suwon Ilbo=Reporter Seo Dong-young] Citizens can now report inconveniences experienced while using city buses and village buses in Suwon by using a QR code.

Suwon City announced on the 23rd that it recently attached stickers printed with QR codes to 1,223 city and village buses. When users scan the QR code with a smartphone, they are connected to the 'Suwon Saenol E-Civil Petition Service,' allowing them to conveniently file complaints.

A citizen suggested to the National Petition Service that "QR codes be installed inside buses to immediately listen to passengers' inconveniences and improvement suggestions and gather feedback," and Suwon City reflected this proposal by producing QR code stickers.

An official from the City's Public Transportation Division said, "By using the QR code, citizens can conveniently file complaints related to buses," and added, "We will process complaints promptly to minimize inconvenience to residents."

Last year, 4,391 complaints related to buses were filed with Suwon City. 'Bus passing without stopping at designated stops' was the most common at 1,814 cases, followed by 'discourteous behavior' at 751 cases and 'fare refusal' at 211 cases.