'One More Step Toward Customer Happiness'

The Suwon City Facilities Management Corporation (President Shin Jin-ho), selected as the top-performing public enterprise in the 2006 management evaluation, has published a customer service practice manual titled "One More Step Toward Customer Happiness" to drive quality innovation in customer service.

The manual contains specific and detailed guidance on the attitudes of corporation employees toward customers, including customer phone response procedures, department-specific customer greeting manuals, civil complaint processing procedures, and customer service case studies.

The corporation plans to actively utilize "One More Step Toward Customer Happiness" as a customer service guideline for all employees.