Suwon City's 'One-Stop Citizen Service Window' Draws High Satisfaction

[Suwon Ilbo=Reporter Seo Dong-young] Suwon City is operating a one-stop citizen service window, successfully achieving two goals at once: rapid processing of civil petitions and prevention of COVID-19 spread.

The city established the one-stop citizen service window in the Citizen Service Division on the first floor of Suwon City Hall's main building in early August. The one-stop citizen service window handles high-volume in-person civil petitions including registration for residential property rental business operators, food hygiene permits, and reissuance of certificates for nursing care assistants and licensed real estate agents.

It eliminates the inconvenience of citizens having to visit individual departments one by one and allows them to complete their business in one location.

As a result, even during the period when residential lease protection law implementation led to a surge in rental business registration work, the city processed matters as quick-resolution civil petitions within the legally mandated 10-day processing period, resulting in very high citizen satisfaction.

In particular, given the current situation where only the main entrance of City Hall is open and department visits are minimized to prevent COVID-19 spread, the window plays a significant role in quarantine management by minimizing the movement routes of citizens visiting City Hall.

Park Ran-ja, Director of Suwon City's Citizen Service Division, stated, "We have created a working environment where both citizens and civil servants can safely handle civil petitions in preparation for the post-COVID era," adding, "We hope that citizens will take advantage of the one-stop citizen service window in the civil petition office and receive satisfactory administrative services."