Pocheon City Tax Division Takes the Lead in 'Courteous Administrative Service'

The Tax Division of Pocheon City (Mayor Kim Jong-cheon) is making daily pledges to provide services that bring courtesy and inspiration to citizens by listening to courtesy announcements.

Along with the "Courtesy 4S Opening Pocheon City Morning Courtesy Broadcast" that began in June last year, all staff members stand up and begin their day by enthusiastically shouting courteous greetings.

Employees stand at their desks and greet each other or face citizens, saying "Hello. Have a great day." What initially felt awkward has naturally become second nature as the staff practice daily, and the initial hesitation and shyness have disappeared.

One employee said, "By greeting together before work hours, we start the day with energy, and the rigid atmosphere has become more lively."

Meanwhile, the Tax Division is providing swift civil service through the Speed-UP Civil Petition Processing System, which shortens processing times compared to statutory processing periods.

Out of 1,630 local tax reduction civil petitions last year, 86.9% were processed ahead of the statutory timeframe, earning a commendation award in the civil service mileage evaluation targeting all employees.

Jeon Young-jin, head of the Tax Division, said, "This year as well, all staff members are making efforts, winning commendation awards in the first half civil administrative service division through swift and accurate civil petition processing, and we will take the lead on behalf of Pocheon City in providing more diverse and high-quality courteous administration."