Osan City Establishes Real-time Passport Application Waiting Status Inquiry System

[Suwon Ilbo=Reporter Park Chan-hyeok] Osan City has established a system to check passport application wait numbers and call numbers in real-time, which will be provided through the city website starting the 28th.

The city has convenient transportation conditions and parking facilities, so approximately 300 residents not only from Osan City but also from nearby areas including Hwaseong, Pyeongtaek, Suwon, and Yongin visit for passport issuance applications and pickup. When applications are concentrated, cases of waiting for more than 2-3 hours or early closure of same-day applications occur frequently, causing ongoing inconvenience.

To resolve such inconveniences, the city has placed a 'Passport Application Waiting Status' icon on the first page of its website and established a system that allows citizens to check in real-time the number of people waiting for passport issuance and pickup, call numbers, and whether early closure has occurred.

Selecting the icon automatically connects to the waiting status page, allowing convenient access to information.

With the introduction of this system, citizens wishing to obtain a passport can check the wait numbers in advance and avoid congested hours. Even after receiving a number ticket, they can check the real-time call number in progress, allowing them to handle personal errands during the wait or use their time more efficiently.

Additionally, being able to check early closure status in advance is expected to reduce the inconvenience of making unnecessary trips or having to revisit.

A city official stated, "We expect this real-time waiting status inquiry system to significantly reduce the concentration of applicants and waiting times," and added, "We will continue to make efforts to provide better customer-oriented civil service going forward."