Osan City Launches Real-Time Passport Service Wait Status Inquiry System

[Suwon Ilbo=Park Chan-hyuk Reporter] Osan City has established a system to check passport service wait numbers and called ticket numbers in real-time, which will be provided through the city website starting the 28th.

The city noted that as City Hall is equipped with convenient transportation access and parking facilities, approximately 300 residents not only from Osan but also from nearby areas including Hwaseong, Pyeongtaek, Suwon, and Yongin visit for passport issuance applications and pickup. When citizen inquiries surge, cases frequently occur where visitors wait over 2-3 hours or same-day applications close early, causing ongoing inconvenience.

To address this inconvenience, the city has placed a 'Passport Service Wait Status' icon on the front page of the city website and established a system that allows citizens to check the number of people waiting for passport issuance and pickup services, ticket numbers, and whether service has closed early in real-time.

When the icon is selected, the page automatically connects to the wait status page, allowing users to check information conveniently.

With the implementation of this system, citizens seeking passport issuance can check the number of waiting customers in advance to avoid congested times, and after receiving a ticket, they can check real-time called numbers, allowing them to handle personal matters while waiting or use their time more efficiently.

Additionally, it is expected that the inconvenience of making unnecessary trips or having to visit again will be reduced by allowing citizens to check in advance whether service will close early.

A city official stated, "Through this real-time wait status inquiry system, we expect to significantly reduce the surge of citizen inquiries and waiting times," and added, "We will continue to make efforts to provide better customer-focused civil service going forward."