Hwaseong Urban Development Corporation Achieves Record High 95.4 Points in 2024 Ministry of Interior and Safety External Customer Satisfaction Survey

[Suwon Ilbo=Reporter Lee Min-jeong] Hwaseong Urban Development Corporation (President Han Byeong-hong, hereinafter HU Corporation) announced that it has achieved the highest performance since its establishment by obtaining 95.4 points in the 2024 External Customer Satisfaction Survey conducted by the Ministry of Interior and Safety.

This represents a 6.9-point increase from the previous year, achieving a remarkable feat of being ranked 8th among 384 surveyed organizations nationwide and selected as a top 2% excellent institution.

The survey was conducted based on evaluations in five areas: service environment, service process, service results, social satisfaction, and overall satisfaction, with HU Corporation receiving consistently high ratings across all categories. In particular, by recording scores 10.2 points higher than the local public enterprise average and 6.2 points higher than the facility management corporation average, it demonstrated achievements in realizing citizen-centered public services.

As a public institution fulfilling its responsibilities, HU Corporation operates an 'AI-based Civil Complaint Forecast System' that can proactively predict and respond to customer inconveniences, and has been the first basic local government public enterprise to introduce a 'One-Stop Civil Service' to dramatically improve citizens' access to administration.

Additionally, the corporation has achieved outstanding results in various external evaluations including △excellent institution in local public enterprise management evaluation by the Ministry of Interior and Safety △excellent institution in civil complaint processing evaluation by the Korea National Ombudsman △consecutive certification of Consumer-Centric Management (CCM) by the Korea Consumer Agency for two consecutive years, further solidifying its status as a trusted public institution.

Han Byeong-hong, President of HU Corporation, stated, "This achievement is the fruition of the efforts of all executives and employees who have listened to the voice of customers and continuously improved the quality of public services," and added, "Going forward, we will remain even more committed to our role as a public enterprise, prioritizing improvements in citizens' quality of life and customer satisfaction."