Hwaseong Urban Development Corporation Achieves Record-High 95.4 Points in 2024 MOI External Customer Satisfaction Survey

[Suwon Ilbo=Reporter Lee Min-jeong] Hwaseong Urban Development Corporation (President Han Byeong-hong, hereinafter HU Corporation) announced that it achieved the highest performance since its establishment by scoring 95.4 points in the '2024 External Customer Satisfaction Survey' supervised by the Ministry of Interior and Safety.

This marks a 6.9-point increase from the previous year, achieving the remarkable feat of ranking 8th among 384 organizations nationwide surveyed and being selected as a top 2% excellence institution.

The survey was conducted based on evaluations in five areas: service environment, service process, service results, social satisfaction, and overall satisfaction. HU Corporation received consistently high ratings across all items. In particular, it recorded scores 10.2 points higher than the local public enterprise average and 6.2 points higher than the facility management association average, demonstrating achievements in realizing citizen-centered public services.

To fulfill its responsibilities as a public institution, HU Corporation operates an 'AI-based Civil Complaint Forecast System' that can proactively predict and respond to citizen inconveniences. It also introduced the 'One-Stop Civil Complaint Service,' the first among basic local government public enterprises, remarkably improving citizens' administrative accessibility.

Additionally, the corporation has solidified its status as a trusted public institution by achieving outstanding results in various external evaluations, including being selected as an excellence institution in the local public enterprise management evaluation supervised by the Ministry of Interior and Safety, an excellence institution in civil complaint processing evaluation by the National Ombudsman, and obtaining Consumer-Centric Management (CCM) certification from the Korea Consumer Agency for two consecutive years.

Han Byeong-hong, President of HU Corporation, stated, "This achievement is the fruit of all employees' efforts in continuously improving the quality of public services while listening to customers' voices," and added, "Going forward, we will devote ourselves even more to the public enterprise's fundamental role of prioritizing improvement in citizens' quality of life and customer satisfaction."