Jang-an District "Zero Inconvenience" Through Field-Based Administration

Jang-an District (District Chief Ra Su-heung) announced on the 28th that it will implement field-based administration centered on practical work throughout 2013, visiting the lives of the 300,000 residents of Jang-an District and strengthening field administration from the residents' perspective.

Based on the results of on-site complaint handling and "microscopic living civic complaints discovery day" operations conducted last year, the district discovered 3,080 resident inconvenience cases across seven fields including roads, transportation, environment, and construction, and resolved 2,952 cases (96%) through various channels to minimize resident inconvenience in these sectors.

District Chief Ra Su-heung stated in a conversation with staff, "In 2013 as well, directly check inconveniences and complaints in every corner of the neighborhood, and make efforts to resolve and improve any difficulties or inconveniences from the residents' perspective before complaints are raised," and ordered, "Do not end with field maintenance alone, but seek more rational district administration through continuous management."

A district official stated, "Through strengthened field-based administration that goes to the residents, we plan to work toward eliminating resident inconveniences, improving public trust, implementing customer-focused service satisfaction, and building a warmer Suwon that is a more welcoming city for all."