Youngtong-gu Holds 'Yes Daily Civil Complaint Processing' Agreement Ceremony

On the 7th, Youngtong-gu held a 'Yes Daily Civil Complaint Processing' agreement ceremony and communication session at the district office situation room, attended by First Vice Mayor Yoon Sung-gyun, Youngtong-gu Office Director Kim Young-gyu, and related government officials and representatives of relevant organizations.

The district opened the 'Youngtong 8888 Civil Complaint Call Center,' the first in Suwon, on January 1, 2011, and has been operating it 24 hours a day.

The district announced that through the call center, it has received a total of 12,427 civil complaints regarding daily inconveniences and promptly processed 12,339 of them.

Additionally, following the establishment of the 365 Civil Complaint Official System in February and the launch of the 'Yes Daily Civil Complaint Processing Team,' the district has been providing proactive, rapid handling of residents' inconveniences and high-quality administrative services with high satisfaction.

At the agreement ceremony on that day, First Vice Mayor Yoon Sung-gyun stated, "In modern society, as information technology continues to advance, citizens' awareness of participation and their expectations are becoming increasingly diverse, along with their surveillance functions," adding, "Through governance administration that places citizens at the center of administration and promotes communication and harmony, sustainable administrative services that identify and resolve citizen inconveniences must be realized."

On that day, representatives from various related organizations and businesses in each field signed the agreement document, pledging sincere task processing based on the principle of mutual prosperity between the private and public sectors in accordance with 'Yes Daily Civil Complaint Processing,' and exchanged it with District Director Kim Young-gyu.

District Director Kim Young-gyu stated, "I expect this agreement ceremony to serve as a new foundation for communicative on-site administration, not a one-time or ceremonial event, and to contribute to creating a pleasant and fresh residential environment."