Anyang City Pilots 'Civil Petition Manager System'...Strengthens One-Stop Processing of Complex Petitions

[Suwon Ilbo=Reporter Yu Je-sung] Anyang City announced on the 7th that it will pilot-operate the 'Civil Petition Manager System' from this month through September to swiftly and systematically process complex petitions requiring coordination between multiple departments.

This system was introduced in line with the Ministry of the Interior and Safety's policy to expand one-stop administrative services, and was designed to resolve the inconvenience of citizens having to visit multiple departments and to enhance the efficiency and convenience of petition processing.

A 'Civil Petition Manager' is a civil servant who exclusively manages the entire process from receipt to final processing of complex petitions such as permits and licenses, and performs the role of overseeing all aspects of petition handling.

Through this, citizens can receive integrated services including consultation, filing, and notification of processing results at a single window.

The city will initially operate by selecting team-level civil servants from related departments with extensive practical experience as civil petition managers, focusing on three sectors including business, hygiene, and environment where there is high demand for complex petitions. The civil petition managers will systematically manage all aspects of petition handling, including inter-departmental coordination and adjustment, and processing schedule management.

On the 6th at 5 p.m., the city held a working meeting for civil petition managers presided over by the Civil Service Division Chief to discuss the system's operational direction, criteria for selecting target petitions, and plans for establishing inter-departmental collaboration.

The city plans to analyze whether the petition processing period is shortened and citizen satisfaction improved through this pilot operation, and will gradually expand and refine the system.

Civil Service Division Chief Park Jung-hee said, "Through the civil petition manager system, we will strengthen the accountability and continuity in handling complex petitions," and added, "We will do our best to provide swift and convenient civil petition services that citizens can experience."