Suwon Metropolitan City Selected as Excellent Agency in 'Citizen Happiness Civil Affairs Center Re-certification' Evaluation, Receives Minister of Interior and Safety Award...Fourth Consecutive Time

[Suwon Ilbo=Reporter Jeong Joon-sung] Suwon Metropolitan City was selected as an excellent agency in the 'Citizen Happiness Civil Affairs Center Re-certification' evaluation, hosted by the Ministry of Interior and Safety, and received the Minister of Interior and Safety Award. The awards ceremony was held on the 23rd at the Government Complex Sejong.

The 'Citizen Happiness Civil Affairs Center' certification is granted based on comprehensive evaluation of the civil affairs center's spatial environment, service quality, fairness and promptness of civil complaint processing procedures, and citizen satisfaction. The certification validity period is three years. Since receiving its initial certification in 2012, Suwon City has received certification four consecutive times in 2015, 2022, and 2025.

The city received the Minister of Interior and Safety Award as its operational achievements were recognized in this evaluation.

The city has organized the civil affairs center space to be comfortable and safe, and eliminated all fees for unmanned civil complaint issuance machines to reduce the financial burden on citizens. Additionally, it has expanded digital-based non-face-to-face civil affairs services and established a response system for unusual and malicious complaints.

Through this re-certification, the city will maintain certification validity from November 2025 through December 2028. The city plans to continue providing civil complaint services that citizens experience positively and to steadily create an environment where civil affairs staff can work safely.

A city official stated, "This award is the result of transforming civil affairs center operations to prioritize citizen convenience and safety," and added, "We will reduce the time citizens spend waiting and expand non-face-to-face services further to help citizens easily handle civil complaints in their daily lives."