Anyang City Records Very High Satisfaction Score of 94.8 Points for 'Statutory Civil Service'

[Suwon Ilbo=Um In-yong Reporter] Anyang City announced on the 28th that it recorded a very high satisfaction score of an average of 94.85 points for statutory civil services in this year's civil service customer satisfaction survey.

The city has consistently maintained high scores over the past three years, providing high-quality administrative services to citizens.

The survey was conducted through one-on-one phone interviews with 3,341 citizens who used civil services from July to August 2025, with 980 respondents providing answers, resulting in a response rate of 25.5%.

In detailed category evaluations for statutory civil services, ▲courtesy (96.24 points) ▲facility convenience (95.84 points) ▲accessibility (95.36 points) received the highest ratings, and in departmental evaluations, the Department of Architecture, Man-an District Welfare and Culture Division, Public Transportation Division, Business and Economy Division, and Civic Service Division ranked among the top.

The city analyzed that continuous administrative innovation efforts including civil service center environment improvement, rapid processing system implementation, and enhanced employee courtesy training resulted in the high satisfaction score.

Based on this survey result, the city plans to further elevate civil service standards through shortening processing periods and strengthening cooperative systems, while also accelerating the provision of customized civil services that citizens can experience.

Park Jung-hee, Director of the Civic Service Division, said, "We will continue to maintain and advance civil services at the highest national level through continuous innovation."