Suwon Receives 1,296 Citizen Complaints in 72 Days of Operating 'Citizens' Complaint Box'

[Suwon Ilbo=Reporter Jung Jun-sung] Suwon Special City's 'Perfectly Captured! Citizens' Complaint Box,' which has been operating since May 1, received 1,296 complaints over 72 days of operation as of July 11, and is expected to greatly promote the participatory administration initiative to implement 'citizens speaking, administration listening' in the field.

The city is operating the 'Perfectly Captured! Citizens' Complaint Box' for 100 days until August 11 with the aim of succeeding King Jeongjo's tradition of listening to the voice of the people and carefully addressing their hardships through remonstration and appeal. As of July 11, 1,296 complaints have been received, the city announced on the 14th.

Among these, complaints in the safety and traffic sector were the highest at 391 cases, followed by urban environment at 281 cases, parks and greenery at 195 cases, and road construction at 185 cases.

Processing speeds vary slightly depending on issues such as quality of life, institutional improvements, and urban planning. Simple complaints are handled immediately, while long-term review and complex complaints are tracked and managed to completion through a dedicated task force collaboration system. Received complaints are reviewed daily, and thank-you text messages are sent to complainants.

Additionally, complaint consulting task force meetings are held once a week to discuss complaint processing and response directions, and based on the results, responsible departments are designated. A responsibility system is operated where department heads, division chiefs, and district heads provide results to citizens who filed complaints.

In fact, on June 13, a complaint was submitted to the 'Perfectly Captured! Citizens' Complaint Box' requesting that "Suwon City Library operate one week of each month as a 'book loan expansion period' and increase the number of books available for checkout."

A 'Suwon Citizen Complaint Consulting Task Force' meeting was promptly held, and an experienced team leader from the Saebbit Complaint Office visited the library business division to discuss ways to expand book loans. The library business division decided to increase book loans to 14 volumes (from the existing 7 volumes) during 'Culture Day' weeks (the last Wednesday of each month) starting in July. The complainant was notified of the processing results.

A city official stated, "We are operating the 'Citizens' Complaint Box' so that any citizen can freely express their opinions and participate in city administration," and added, "Collecting citizens' voices without addition or deletion and resolving issues in the field is what true participatory administration is about."

The official continued, "We will carefully examine each opinion contained in the Citizens' Complaint Box and handle it responsibly to completion, so that 'citizens speaking, administration listening' can be implemented in the field."