Anyang City Receives Top Grade in 2024 Comprehensive Civil Complaint Service Evaluation

[Suwon Ilbo=Reporter Um In-yong] Anyang City announced on the 6th that it has received the top grade of 'A' in the '2024 Comprehensive Civil Complaint Service Evaluation' jointly hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The Comprehensive Civil Complaint Service Evaluation assesses the level of civil complaint services across 307 national institutions, including central administrative agencies, provincial and municipal offices of education, and regional and local governments, and awards a total of five evaluation grades (A through E) based on item-by-item evaluations.

From September 1, 2023 to August 31, 2024, the city underwent comprehensive evaluation using various indicators including written assessments and satisfaction surveys based on criteria such as ▲civil complaint administration strategy and system ▲civil complaint system operation ▲National Petition operation ▲handling of complaints ▲civil complaint satisfaction.

In doing so, the city has achieved excellent grades or higher for four consecutive years since 2021, demonstrating outstanding competence and continuous development in the civil complaint service sector.

Mayor Choi Dae-ho stated, "Receiving the top grade in this evaluation is the result of our citizen-centered active efforts to improve civil complaint services," and added, "We will continue to do our best to operate more systematic civil complaint administration and improve citizen satisfaction."