Uiwang City Selected as Top-Tier Organization in '2023 Comprehensive Public Service Administration Evaluation'

[Suwon Ilbo=Reporter Kim Chung-young] Uiwang City announced on the 16th that it has been selected as a top-tier organization, receiving the highest 'Grade A' in the '2023 Comprehensive Public Service Administration Evaluation' jointly conducted by the Ministry of Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The 'Comprehensive Public Service Administration Evaluation' targets 306 organizations nationwide (46 central, 17 provincial education offices, 17 metropolitan, and 226 basic local governments), assessing them across 3 categories (public service administration management foundation, public service administration activities, and public service processing results) through 5 items and 20 indicators, combining qualitative and quantitative evaluation results to assign each organization a grade from Grade A to Grade E.

Uiwang City received the highest 'Grade A' rating through comprehensive qualitative evaluation covering △overall complaint processing status △public service improvement △Government Complaint Hotline △civil complaints △satisfaction surveys. This follows the certification of 'Citizen-Friendly Civil Service Center' obtained from the Ministry of Interior and Safety through environmental improvements to the comprehensive civil service center with universal design applied last year.

Notably, in this evaluation, Uiwang City received the highest rating among 75 municipal and county governments in its evaluation peer group in both the Government Complaint Hotline service division and the citizen-evaluated public service satisfaction division, and also achieved high evaluation results in establishing legal grounds for setting up a citizen grievance committee.

Uiwang City Mayor Kim Sung-je stated, "This achievement is a result of the dedication of civil servants and support from citizens to provide public service administration that residents can experience firsthand," and added, "Going forward, we will continue to provide proactive and preemptive public services and improve unreasonable complaint systems to deliver the nation's best public service administration that satisfies all Uiwang City residents."