Hwaseong City Achieves Third Consecutive 1st Place in Korea Service Quality Index (KS-SQI) Administrative Service Sector

[Suwon Ilbo=Reporter Choi Ki-ho] Hwaseong City has achieved 1st place in Gyeonggi Province for three consecutive years in the administrative service sector of the 2023 'Korea Service Quality Index (KS-SQI)' organized by the Korea Standards Association.

First introduced in 2000 and now in its 24th year of implementation, the Korea Service Quality Index is a comprehensive indicator representing service quality levels, with the Korea Standards Association conducting surveys and publishing results.

In particular, the administrative service sector divides the nation into seven metropolitan regions and selects one winner from each region. Winners are determined through direct satisfaction evaluations by residents who have used their respective local administrative services at least once within the past six months.

Hwaseong City achieved 1st place by earning high scores in public service, proactiveness, and core services (provision of administrative services desired by citizens), demonstrating that it is the local government with the highest citizen satisfaction in administrative services.

Meanwhile, Hwaseong City achieved the highest grade 'A' in the '2022 Civil Complaint Service Comprehensive Evaluation' jointly overseen by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission earlier this year.

Vice Mayor Lim Jong-chul of Hwaseong City said, "I am pleased that Hwaseong City has achieved 1st place in administrative service quality for three consecutive years," and added, "As we enter the era of one million residents, we will do our best to provide good administration for citizens going forward."