Jangan-gu Office Provides Customized Customer Service Training

Jangan-gu Office in Suwon (District Chief Lim Byung-seok) conducted customized customer service training on the 22nd at Samsung Everland Education Center in Yongin, targeting 30 civil complaints staff members, new hires, and newly transferred employees.

The training consisted of practical education including lectures, hands-on practice, and case discussions across diverse topics: basic service etiquette such as phone courtesy, greetings, and facial expressions; difficult customer handling and service communication; and self-development courses including image making and public speaking.

Jangan-gu implemented the training to learn and adopt the kindness standards of outstanding service companies externally, with the goal of creating institutionalized customer satisfaction services befitting its status as "Korea's No. 1 District in Public Service" and fostering a more vibrant work atmosphere.

A district official stated, "To prevent complacency from repetitive work, we plan to continuously implement diverse customer service training methods to create customer-satisfaction services, discover customer convenience ideas, and develop related policies."