Yongin Records 91.6% Citizen Satisfaction in Administrative Services for 2022

[Suwon Ilbo=Reporter Park No-hoon] Yongin Special City announced on the 1st that its citizen satisfaction with administrative complaint services reached 91.6 points in 2022.

This marks an increase of 11.4 points (approximately 14.21%) compared to 80.2 points the previous year.

The administrative complaint service satisfaction survey evaluates citizen satisfaction with administrative services and serves as baseline data for establishing policies to enhance municipal satisfaction.

The survey randomly extracted 1,000 citizens who filed complaints in person or by phone. The Korea Institute for Social and Economic Research conducted telephone interviews from October 6 to 14.

Detailed survey items include ▲accessibility convenience (ease of access, convenience of filing) ▲courtesy in response (civility of civil servants, explanation attitude) ▲complaint handling attitude (promptness, fairness, expertise of civil servants) ▲perceived satisfaction ▲overall satisfaction, totaling five categories.

Among these, courtesy in response scored highest at 92.3 points. The item with the largest increase was civil servants' expertise in handling complaints, rising 13.3 points.

The city believes its efforts have contributed to this evaluation, including stationing complaint guidance assistants, implementing text message (SMS) services on complaint progress, and working to improve processing speed and citizen satisfaction.

Yongin Special City Mayor Lee Sang-il stated, "Based on this evaluation result, we will carefully analyze areas requiring improvement in complaint services and proceed with institutional improvements."

Meanwhile, August showed the highest number of complaints in Yongin Special City at 16.1%, followed by January at 14.4%. April had the fewest complaints at 8.9%.

By district, Giheung-gu accounted for the largest share of complaints at 33.4%, followed by Cheoin-gu (29.4%) and Suji-gu (15.3%).