Government Going Digital...Gyeonggi Province Unveils Digital Transformation Blueprint for Administrative Services

[Suwon Ilbo=Reporter Park No-hun] Gyeonggi Province will establish a predictive civil complaint monitoring system that provides necessary administrative services tailored to individual residents based on personal information such as gender and age.

The province will also introduce artificial intelligence into civil complaint form preparation to enable automatic form generation through conversational interfaces, as well as digital identification services that allow identity verification via smartphone without requiring a physical ID card.

Gyeonggi Province announced on the 21st that it has established the '5th Gyeonggi Province Informatization Master Plan (2022-2026)' to build a digital-based administrative system for the province.

The province will invest 122.5 billion won in this master plan with the vision of 'Leading the Intelligent Information Society—Digital Gyeonggi!' and will pursue three major promotion strategies—▲establishing a preemptive digital foundation for intelligent administrative innovation ▲driving digital-based industry innovation for innovation-led growth ▲providing resident-centered digital services accessible to all—along with 10 strategic tasks and 39 implementation tasks.

Examining key implementation tasks, first, Gyeonggi Province will establish a 'predictive civil complaint monitoring system' to improve public service quality by utilizing cutting-edge digital technologies.

The province will establish an Information Strategy Plan (ISP) for proactive response and predictive monitoring of civil complaint trends, conducting data analysis based on residents' personal information such as gender and age to proactively provide necessary administrative services and information tailored to each resident's individual circumstances.

Additionally, the province will implement an 'artificial intelligence-based civil complaint form preparation service,' introducing a service that automatically generates the forms residents need through conversational interaction by utilizing artificial intelligence when issuing civil complaint forms.

The province will build a 'Gyeonggi Data Dam' to systematically collect, store, process, and utilize diverse data stored in individual administrative systems in one place, and will also create a 'Digital Gyeonggi Wallet App' that enables identity verification through digital means such as smartphones without needing to manage multiple physical ID cards.

The province will establish a 'Gyeonggi Province Sharing Economy Platform' to enable residents to share and mutually utilize idle goods and talents, and will gradually integrate closed-circuit television (CCTV) cameras from integrated control centers built in 31 cities and counties for efficient management.

To support industrial innovation and revitalize the regional economy through activation of cutting-edge digital technologies, the province plans to develop 'smart industrial complexes' and 'innovation data centers' to increase process efficiency, and will establish a 'metaverse-based experiential tourism platform' and a 'non-contact cultural and arts exhibition viewing platform' allowing residents to experience major tourist attractions in Gyeonggi Province through the metaverse.

To provide resident-centered digital services accessible to all, the province will offer education through 'smart senior IT experience zones' to enhance digital accessibility for the elderly and people with disabilities, and will install 'barrier-free kiosks' in museums and other facilities.

The province will also promote a 'smart green industrial complex safety monitoring service' to establish a system for preventing large-scale accidents by monitoring gas leaks and sparks based on closed-circuit television (CCTV) and sensors.

To implement these policies, the province will pursue business projects in the short term through the Informatization Committee, implementation task promotion council, and informatization officers, and in the long term will also pursue plans to reorganize the current informatization dedicated organization from a departmental 'division' level to a 'bureau' level such as the tentatively named Digital Convergence Bureau.

Ryu In-gwon, director of the Provincial Planning and Coordination Office, stated, "We have already entered the era of digital transformation due to the Fourth Industrial Revolution," and added, "Through the 5th master plan, we will improve administrative service capabilities through digital transformation of provincial government services and lay the groundwork for growth in the intelligent information ecosystem."