Uiwang City Selected as Excellent Organization in '2021 Public Service Comprehensive Evaluation'

[Suwon Ilbo=Reporter Jung Jun-sung] Uiwang City has been selected as an excellent organization in the '2021 Public Service Comprehensive Evaluation' jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, the city announced on the 13th.

The evaluation assessed the operational performance of public service administration over one year through written evaluation, on-site inspection, and satisfaction surveys across 306 national institutions in total: 46 central administrative agencies, 17 metropolitan education offices, 17 metropolitan local governments, and 226 basic local governments. Award-winning organizations were selected based on comprehensive scores.

The evaluation items comprised three categories—public administration management foundation, public administration activities, and public complaint processing performance—consisting of five evaluation items: △public administration strategy and system △public service system operation △Citizen Suggestion Box complaint processing △grievance complaint handling △public satisfaction, and 18 detailed indicators.

Uiwang City achieved the distinction of being selected as an excellent organization by receiving high scores in evaluation items including 'improvement of public administration systems,' 'mayor's public administration performance,' and 'effort to reflect public opinion.'

Last year, the city made efforts to remodel the public service center for convenient use by citizens, including the installation of an intelligent waiting number comprehensive system, 24-hour operation of non-face-to-face unattended public document issuance zones, and provision of wheelchairs and strollers considering socially disadvantaged groups. Additionally, the city received strong support from citizens through customized public services such as international family relationship translation services and sign language interpretation for citizens with disabilities.

Meanwhile, the city plans to actively pursue services to protect the interests of both service users and public service officials by constructing a real-time mobile ticketing system linked to the comprehensive public service center website and a public complaint inquiry system, as well as implementing healing programs for public service officials handling complaints and expanded employee break rooms.