Uiwang City Conducts Drill for Violent and Abusive Complaints

[Suwon Ilbo=Reporter Seo Dong-young] Uiwang City conducted a drill on the 15th at the City Hall civil petition office to prepare for emergency situations such as abusive language and violence from difficult complainants.

The drill was conducted to protect civil service staff exposed to risks and to improve on-site response capabilities in the event of emergency situations, as incidents of abusive language and violence from complainants have been occurring frequently in recent times.

The exercise proceeded according to step-by-step scenarios based on situational civil petition response guidelines. In particular, it was conducted in collaboration with the police station, assuming real-world situations.

Meanwhile, in June, the city installed 16 emergency bells at 13 locations including the City Hall civil petition office, library, health center, and community centers in each district, directly connected to the Uiwang Police Station situation room (112) for rapid response to difficult complaints.

Lee Jun-su, director of the Civil Petition and Improvement Division, said, "Many civil servants have been suffering and facing difficulties due to recent incidents of abusive language and violence from difficult complainants," and added, "We hope that this drill will help improve our ability to handle emergency situations and create a safer civil petition office."