Gyeonggi Province to Provide AI Call Center and Dedicated Airport Bus Services for Overseas Returning Residents
Suwon NewsPublished 2020.03.31 05:39
Dedicated airport buses to operate for returnees from U.S. and Europe starting on the 30thProvince secures 28 ICU beds through public-private cooperation
[Suwon Ilbo=Reporter Park No-hun] Gyeonggi Province is introducing an AI call center providing telephone counseling services through voice robots and dedicated airport bus services to manage COVID-19 for residents returning from overseas.
Lim Seung-gwan, co-chair of Gyeonggi Province's COVID-19 Emergency Response Task Force (director of Gyeonggi Province Medical Center Anseong Hospital), announced this during a regular briefing on the 30th, noting that the proportion of confirmed cases from overseas sources is gradually increasing.
The AI call center, which Gyeonggi Province plans to introduce in early April, was developed by Hangul and Computer and is currently being used in Daegu. The AI voice robot, rather than a person, automatically calls management targets once daily and functions to check their health status, such as fever and respiratory symptoms, according to predetermined scenarios.
Through the AI call center service, Gyeonggi Province plans to automatically call overseas returnees under management to encourage them to receive medical checkups within three days and to guide them to install the self-isolation app. Additionally, the province plans to make additional calls for one week after the 14-day self-isolation period to confirm whether there are any abnormalities.
When management targets report abnormalities, they will be guided to the public health center in their residential area and provided contact information, and the following day, the list of abnormal cases will be reported to the relevant health center.
In addition, to minimize secondary infections from overseas returnees using public transportation, the province will operate dedicated airport buses for returnees from the United States and Europe starting on the 30th.
The dedicated airport buses will operate on 10 routes, transporting passengers from Incheon Airport to 15 hub transit stations across the province. Users getting off at hub stations will return home using 85 connected transportation vehicles such as government vehicles and call vans provided by cities and counties. The province plans to continuously monitor usage and supplement the deployment schedule and routes.
Chair Lim urged, "Those returning from overseas are requested to receive quarantine procedures thoroughly, and those subject to self-isolation must return directly to their homes and comply with self-isolation guidelines."
Meanwhile, Chair Lim explained that Gyeonggi Province currently has a total of 28 ICU beds for COVID-19 treatment at eight hospitals including Ajou University Hospital, Soonchunhyang University Bucheon Hospital, Korea University Ansan Hospital, Hallym University Sacred Heart Hospital, Seoul National University Bundang Hospital, Seongnam Medical Center, and National Health Insurance Service Ilsan Hospital, with 22 beds currently in use.
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