Gyeonggi Province Launches Various Programs to Protect Emotional Labor Workers
Suwon NewsPublished 2019.10.28 05:47
Training specialized personnel; hosting campaigns, concerts, and workshops
[Suwon Ilbo=Reporter Park Nohun] Gyeonggi Province announced on the 28th that it will implement various programs including training specialized personnel and social awareness improvement campaigns to protect the rights and interests of emotional labor workers in the province.
This initiative comes as "abuse of power" against emotional labor workers, including verbal and physical assault, has recently emerged as a social problem. The province aims to prevent human rights violations against emotional labor workers and establish a healthy labor culture based on mutual respect.
First, the province will implement a "Workshop for Training Specialized Personnel in Emotional Labor Worker Rights Protection and Healing" by recruiting approximately 40 people with counseling-related experience by the end of December and training them as emotional labor communication specialists.
The program will conduct theoretical education and field training on topics including emotional labor protection, related laws and responses, and counseling methods, thereby strengthening the professional competencies of workshop participants. The trained specialists will subsequently be deployed in emotional labor counseling projects within the province.
The province will also conduct a "Social Awareness Improvement Campaign" at various locations throughout the province to build consensus among residents on protecting the rights and interests of emotional labor workers.
The campaign will take place on the 16th of next month in five cities and counties within the province: Suwon, Yongin, Anyang, Bucheon, and Uijeongbu. The campaign will focus on areas with high foot traffic, such as near subway stations, and will distribute promotional materials, post banners, and conduct petition campaigns.
Additionally, the province will produce and distribute response manuals that workers need to know at workplaces where emotional labor workers are employed.
In December of this year, the province will hold a emotional healing talk concert "Equal Communication Dialogue!" in which citizens and emotional labor workers participate together.
A provincial official stated, "Although the Emotional Labor Worker Protection Act has been in effect for a year, the field continues to suffer from so-called 'abuse of power,' including verbal and physical assault. We hope this project will serve as a foundation to improve abuse-of-power culture and create a healthy labor culture where businesses, emotional labor workers, and consumers communicate and understand each other."
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