Pocheon City Selected as Outstanding National Happiness Civil Complaint Office for 2017 Under Ministry of the Interior and Safety

Pocheon City (Mayor Kim Jong-cheon) announced that it has been selected as an Outstanding National Happiness Civil Complaint Office for 2017 under the auspices of the Ministry of the Interior and Safety, and will receive a plaque from the Minister of the Interior and Safety at the "Civil Complaint Officials' Day" event on the 22nd of next month.

The National Happiness Civil Complaint Office is selected by comprehensively evaluating the facilities and civil complaint services of approximately 250 local governments and provincial and city education offices nationwide operating civil complaint offices. Despite being in a disadvantageous situation compared to other local governments, as Pocheon City uses old municipal facilities completed in 1982, the city was selected as an Outstanding National Happiness Civil Complaint Office for 2017 through three years of persistent efforts.

In particular, Mayor Kim Jong-cheon declared upon taking office that he would "improve administrative service satisfaction to the highest level nationwide." The city has pursued distinctive and outstanding civil complaint policies that differ from other local governments, including various facility remodeling projects to enhance convenience for visiting civil complainants, the "Delay Prevention 3·3·3 Program" to achieve zero delays in civil complaints, the "Speed-Up Civil Complaint Processing System" for expedited processing, and the "Kindness 4S Morning Broadcast," making this award a particularly meaningful result of these efforts.

A city official stated, "The National Happiness Civil Complaint Office under the Ministry of the Interior and Safety consists of only 33 institutions across the nation providing excellent civil complaint administrative services nationwide, including 22 already selected institutions and 11 institutions including Pocheon City that received the award this year, which represents official certification from the central government of the excellence of Pocheon City's civil complaint administrative services."

Mayor Kim Jong-cheon said in his acceptance remarks, "As a result of efforts to provide advanced civil complaint administrative services that can move citizens, I am delighted to overcome the physical limitations of the old municipal facilities and be selected for the 2017 National Happiness Civil Complaint Office." He added, "Going forward, I will continue to strive to ensure that the city's comprehensive civil complaint office serves not merely as a space for handling civil complaint matters, but as a venue where the city and its citizens can always communicate and empathize."