Siheung City Advances AI-Based Welfare Administration

[Suwon Ilbo=Reporter Cheon Uihyun] Siheung City in Gyeonggi Province has been selected as a final participant in the Ministry of Health and Welfare's "AI Policy Laboratory for Welfare Administration Pilot Project," the city announced on the 30th.

From August through the end of the year, Siheung City will conduct a pilot project applying generative AI to all welfare administration processes. The project involves 11 municipalities across 3 provinces including Gyeonggi Province, with Siheung City establishing a cooperative system with Suwon, Hwaseong, Pyeongtaek, and Osan cities to operate demonstration models.

Key initiatives include public AI welfare consultation, AI welfare guidance assistant, and AI agent for welfare officer work support. The city plans to recruit citizen participation groups to identify citizens' welfare needs and crisis situations through phone consultations using generative AI, enabling early detection of households in crisis and rapid connection to customized welfare services.

Shim Yunsik, Director of the Welfare Department of Siheung City, said: "By linking Siheung City's welfare administration—including its Welfare Safety Net—with AI technology, we will realize proactive welfare services."