Kim Dong-yeon: "Find Ways to Reduce Inconvenience to Residents Amid Information System Outage"

[Suwon Ilbo=Reporter Kim Gap-dong] In relation to the fire at the National Information Resources Management Service that occurred on the 26th, Gyeonggi Province Governor Kim Dong-yeon urged officials to quickly devise measures to minimize inconvenience for residents.

Governor Kim, who returned from a trip to China on the 27th, held an "Emergency Response Meeting on Gyeonggi Province Information System Disruption" on the morning of the 28th at the Disaster Safety Task Force situation room of the Gyeonggi Provincial Government, attended by Administrative Deputy Governor Kim Sung-joong, Acting Fire and Disaster Management Headquarters Chief Choi Yong-chul, Safety Management Director Lee Jong-don, and other relevant division chiefs.

Governor Kim inquired about damage and recovery status from division chiefs responsible for civil service operations of the AI Department, Local Autonomy Department, Safety Management Division, and Fire and Disaster Management Headquarters, which are expected to be affected by the fire, and discussed future response measures.

Governor Kim stated, "Please each devise ways to reduce inconvenience for residents who will face difficulties and market entities conducting transactions with Gyeonggi Province and its public institutions," and added, "I hope you will implement measures quickly and without delay."

He continued, "Although there will be inconvenience, I hope you will respond from the perspective of civil petitioners and residents so that we can hear feedback expressing gratitude for Gyeonggi Province and the 31 cities and counties providing thoughtful and accurate guidance. Since matters related to residents' safety and lives can be serious, please exercise extra care and take proactive measures."

Governor Kim, who had been visiting China since the 22nd, received briefings on the matter while in China prior to the meeting. On the 27th, he directed five emergency measures including △operating disaster safety task force and fire situation response team △reinforcing 119 emergency personnel in preparation for various system failures △strengthening provision of sufficient information such as bed information to on-site personnel △conducting emergency fire safety inspections at 42 data centers in the province △establishing response system for civil petition issuance due to Government24 disruption.

Accordingly, Gyeonggi Province has been operating a disaster safety task force headed by the provincial governor since the 27th, maintaining emergency contact systems and continuing computer system recovery monitoring and civil petition and administrative service response measures.

As of 0:00 on the 28th, according to Gyeonggi Province data, among 44 public service offerings in the province, 18 services linked with central government ministries such as Gyeonggi24 have suspended online civil petition applications, but alternative reception channels through face-to-face acceptance by personnel are being operated. The remaining 26 services including the Gyeonggi Housing Welfare Portal were found to have no issues. The province is providing information on suspended services and alternative channels through the Gyeonggi Province website and other channels. Additionally, emergency operations of the 120 call center will be conducted until the National Ombudsman system is restored.

The Gyeonggi Fire and Disaster Management Headquarters is also operating a situation response team and implementing alternative operations for fire-related systems with disruptions, including the 119 mobile phone location information system.