Suwon City Wins '2023 Korea Trusted Public Innovation Award'

[Suwon Ilbo=Reporter Jung Jun-sung] Suwon Special City received the Public Innovation Award in the Administrative Innovation category at the '2023 Korea Trusted Innovation Award' held on the 5th at The Plaza Hotel Seoul.

The 'Korea Trusted Innovation Award,' hosted by the JoongAng Daily and Forbes Korea and sponsored by the Ministry of Trade, Industry and Energy and JTBC, is an award that recognizes and encourages local governments, public institutions, and companies that have strengthened expertise through creative innovation and challenge in their respective fields and contributed to national development.

Suwon City has been steadily promoting administrative innovation to actively communicate with 1.23 million residents and received recognition for its efforts including the 'Saebit Civic Services Center,' which improved conventional administrative processing methods, the 'Saebit Talk Talk' mobile civic participation platform, and the 'Mobile Mayor's Office,' where Mayor Lee Jae-jun visits areas with pending issues to listen to residents' concerns.

The Saebit Civic Services Center is a space where veteran civil servants with over 20 years of experience communicate with citizens and handle civil complaints. Veteran civil servants handle civil complaints with unclear boundaries and complex complaints without a clear supervising department based on their experience and expertise, so residents no longer need to visit multiple departments.

Saebit Talk Talk, launched on July 1st, is a civic participation and communication plaza. It consists of menus including suggestion discussions, surveys and voting, application reception, and Suwon Saebit Care. In 'Suggestion Discussion,' when citizens propose policy ideas, other residents express their opinions on the ideas through comments and engage in discussion. Ideas that gain empathy from many citizens are reviewed by the relevant department, and when adopted, they are implemented as policy.

The 'Mobile Mayor's Office' involves Mayor Lee Jae-jun and senior public officials boarding a bus to visit areas with major pending issues or where residents face inconveniences to implement field administration. They engage in discussions with citizens and related parties about pending issues and seek ways to improve residents' inconveniences.