Gyeonggi Province Steps Up to Improve Taxi Satisfaction, Conducting Service Evaluations for 37,000 Vehicles This Year

[Suwon Ilbo=Reporter Park No-hun] The '2021 Taxi Management and Service Evaluation Survey' being conducted by Gyeonggi Province to create a high-satisfaction taxi-use environment is expected to be finalized soon.

According to Gyeonggi Province on the 3rd, the '2021 Taxi Management and Service Evaluation Project' aims to induce voluntary service competition among taxi operators in the province through fair evaluations and improve residents' taxi-use satisfaction.

This year, from June to December, a total of approximately 37,000 taxis operated by 191 corporate operators and 31 individual associations across 31 cities and counties will be evaluated on their public service and management status by operator. Outstanding operators will be provided with incentives.

Specifically, corporate operators will undergo 'monitoring surveys,' 'user satisfaction surveys,' and 'management status evaluations,' while individual taxi associations will be evaluated through 'monitoring surveys' and 'user satisfaction surveys,' with scores combined to determine final evaluations.

The 'monitoring survey' is conducted by having professional monitors board taxis as passengers to observe, while the 'user satisfaction survey' is conducted through questionnaires given to departing passengers, measuring factors such as courtesy, in-vehicle facilities, vehicle condition, and operation status.

The 'management status evaluation' is conducted by reviewing data collected through operators and relevant public institutions to comprehensively verify each operator's management condition, regulatory compliance, and employee welfare support status.

Based on the evaluation results, the province plans to select outstanding operators as follows: ▲top 30 corporate operators, ▲3 corporate operators with the steepest rank improvement compared to 2019 evaluation standards, and ▲top 10 individual associations by city and county, and provide them with incentives.

Corporate operators will receive 300 million won in facility improvement project funding and 400 million won in outstanding employee welfare support, while individual associations will receive 300 million won in outstanding employee welfare support as incentives in the coming year.

Meanwhile, the province held an interim report meeting on the 3rd to review and discuss survey activities, and plans to hold a final report meeting in December to announce the evaluation results.

A provincial official stated, "Through this survey, we will identify specific improvements and supplementary measures to increase the satisfaction level of taxi services in Gyeonggi Province," adding, "Based on this, we will focus on establishing and implementing future development directions for Gyeonggi Province taxis."