Yongin City Establishes Proactive Administration Implementation Plan to Enhance Citizen Satisfaction

[Suwon Ilbo=Park No-hun] Yongin City announced on the 18th that it has established this year's proactive administration implementation plan to provide administrative services that satisfy citizens and foster a proactive public service culture.

To supplement last year's focus on quantitative results such as discovering proactive administration cases in the first year of implementation, this year the city will introduce a new evaluation method and showcase excellent administration that any citizen can feel and experience.

To this end, the city has established 12 implementation projects across 4 major areas under the goal of "enhancing citizen convenience through the expansion of proactive administration and elimination of passive administration."

Key measures include designating dedicated departments for proactive administration and proactive administration officials to increase efficiency, and expanding the number of committee members in the proactive administration committee to strengthen expertise in rational deliberation and decision-making.

Additionally, to generate proactive administration implementation outcomes that residents can experience, the city will select proactive administration key projects such as establishing a Yongin-style childcare platform and manage them specially. To boost civil servant morale, outstanding civil servants will be selected every six months and provided preferential benefits including incentives.

A new opinion submission system has also been established to support proactive administration civil servants. This is to alleviate the burden on civil servants who face difficulties in decision-making due to permit and licensing regulations or unclear laws.

Additionally, the city will activate pre-consultation audits and provide legal counsel and other support to help proactive administration civil servants who face legal disputes to demonstrate their positions and obtain exemption from liability.

A city official stated, "While last year was the inaugural year of proactive administration in which we focused on establishing public service culture and systems, this year we will pursue qualitative improvement to provide administrative services that satisfy citizens."